Refund Policy
Last Updated: December 27, 2025
At Lumira Store, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions under which refunds are provided for our products and services.
General Refund Policy
Our refund policy is designed to ensure fairness for both our customers and our business. Please read this policy carefully before making a purchase.
Eligibility for Refunds
Refunds are considered on a case-by-case basis and are subject to the following conditions:
- Requests must be submitted within 14 days of purchase
- The product must not have been extensively used or downloaded
- Valid reason for refund must be provided
- Proof of purchase is required
Non-Refundable Items
Certain products and services are non-refundable:
- Digital products that have been downloaded
- Services that have been partially or fully delivered
- Custom or personalized products
- Software licenses that have been activated
Digital Products Refund Policy
Downloaded Products
Due to the nature of digital products, all sales are final once a product has been downloaded. This policy is in place to prevent unauthorized distribution and piracy of our products.
Undownloaded Products
For digital products that have not yet been downloaded, refunds may be issued at our discretion:
- Within 14 days of purchase
- With a valid reason for the refund request
- Subject to review and approval by our team
To request a refund for an undownloaded product, please contact our support team with your order details and reason for the refund.
Refund Process
Step 1: Submit Refund Request
To initiate a refund request, please contact our support team through one of the following methods:
- Email: support@lumirastore.com
- Support Ticket: Through your account dashboard
- Contact Form: On our Contact page
Step 2: Provide Information
When submitting your refund request, please include:
- Your order number
- Date of purchase
- Reason for refund request
- Any supporting documentation
Step 3: Review and Decision
Our team will review your refund request within 3-5 business days. You will receive an email notification with our decision. If approved, refunds will be processed within 7-10 business days.
Refund Methods
Refunds will be processed using the original payment method whenever possible:
Credit/Debit Card
Refunds to credit or debit cards typically take 5-10 business days to appear in your account, depending on your bank's processing time.
PayPal
PayPal refunds are typically processed within 24-48 hours, but may take up to 5 business days to appear in your account.
Store Wallet
Refunds to your Store Wallet are processed immediately and can be used for future purchases.
Special Circumstances
Technical Issues
If you experience technical issues with a product, we encourage you to contact our support team for assistance before requesting a refund. We may be able to resolve the issue without requiring a refund.
Damaged or Defective Products
For physical products, if you receive a damaged or defective item, please contact us immediately with photos of the damage. We will either send a replacement or issue a refund.
Questions About Refunds
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us: