Frequently Asked Questions

Lumira Store is a digital marketplace platform that connects creators with consumers. We offer a wide variety of digital products including software, templates, e-books, courses, and more. Our platform provides a secure and convenient way for creators to sell their digital products and for consumers to discover and purchase high-quality digital content.

Creating an account is simple and free. Click on the "Login / Signup" link in the top right corner of our website, then select "Sign Up". Fill in your details including your name, email address, and password. After submitting the form, you'll receive a confirmation email to verify your account.

Yes, we take your privacy seriously. We use industry-standard encryption to protect your personal information and never share your data with third parties without your consent. For more details, please review our Privacy Policy.

To purchase a product, browse our catalog and click on the item you're interested in. On the product page, click the "Add to Cart" button. When you're ready to checkout, go to your cart and click "Proceed to Checkout". Follow the prompts to enter your payment information and complete your purchase.

We accept various payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, Stripe, and our proprietary Store Wallet system. You can also use mobile payment options like bKash in supported regions.

After completing your purchase, you'll be redirected to your order details page where you can download your products immediately. You can also access your downloads anytime by going to the "Downloads" section in your account dashboard. Each product comes with a download link that is valid for a specified period.

If you've forgotten your password, click on the "Login" link and then select "Forgot Password". Enter your email address and we'll send you a password reset link. Click on the link in the email and follow the instructions to create a new password.

The Store Wallet is our proprietary digital wallet system that allows you to store funds for quick and easy purchases on our platform. You can add money to your wallet using any of our accepted payment methods and use it to make purchases without having to enter payment information each time.

System requirements vary by product. Each product page includes detailed system requirements in the product description. Generally, most of our software products require:

• Windows 10 or later, macOS 10.14 or later, or compatible Linux distribution
• At least 4GB RAM (8GB recommended)
• 500MB available disk space (varies by product)
• Modern web browser for web-based applications

For specific requirements, please check the product description before purchasing.

Many of our products offer free updates for a specified period after purchase. To update a product, simply download the latest version from your account's download section. Some products may require you to log in to the product's update service using credentials provided after purchase.

We offer refunds within 14 days of purchase for eligible products, provided the product has not been downloaded or used extensively. Digital products are generally non-refundable once downloaded due to their nature. For more details, please review our Refund Policy or contact our support team.

Our customer support team is available 24/7 through multiple channels:

• Live Chat: Available on our website during business hours
• Email: support@lumirastore.com
• Phone: +1 (800) 123-4567
• Ticket System: Submit a support ticket through your account dashboard

For fastest response, we recommend using live chat or submitting a support ticket.